Delete your account

Last updated: July 16, 2026

This page explains how to delete your Lytt account (app ID me.lytt.app, published by LYTT) and exactly what happens to your data when you do. You can delete your account from inside the app, or ask us to do it for you.

Option 1: delete it in the app

This is the fastest route and it takes effect immediately.

Open the Lytt app.
Go to your Profile, then Account.
Choose Delete my account.
Confirm when prompted.

If deletion is blocked: we won't let you delete while you have a reserved event or a plan coming up, because other members are counting on you being there. Cancel the plan first, or wait until it's over, then delete.

Option 2: ask us to delete it

If you can't get into the app, email privacy@lytt.me with the subject "Delete my account" and tell us the phone number you sign in with.

Your phone number is the only thing that identifies a Lytt account. We don't hold an email address for you, so the address you write from tells us nothing about who you are. We'll text a code to the number you give us and ask you to send it back, which is how we know the account is really yours before we touch it.

We'll action it within 30 days and confirm when it's done, usually much sooner. You do not need the app installed to make this request, and you do not need to give a reason.

What gets deleted, and when

We'd rather tell you plainly what happens than imply more than we deliver.

Straight away: your account closes and you disappear from Lytt. Other members stop seeing your name and photos, notifications stop, and you're taken out of any matching still in progress. Your phone number is released, so you're free to sign up again later as a brand new member.
Within 14 days: we permanently delete your profile, your photos, your illustrated likeness, any voice notes you recorded for the profile helper along with the conversation it had with you, and your check-in location history. The files are deleted from storage, not just detached from your profile.
Why the short wait: if someone reports a safety problem involving you, it usually reaches us days after the fact. Holding your account for two weeks, readable by us and by nobody else, means we can still look into it. If there's an open safety matter involving your account, we may hold it longer.

What we keep, and why

Payment and membership records. We are required to retain these for tax, accounting, and fraud prevention. They are kept for as long as Canadian law requires and are not used for anything else.
A one-way scrambled version of your phone number. It lets us recognise someone we've banned if they try to come back, and it cannot be turned back into your number.
Group chat messages you sent stay in that chat, shown as coming from a deleted member. They're part of someone else's conversation, and one person leaving shouldn't rewrite everyone else's history. Copies other members have already seen aren't something we can retract.

If you'd like it all gone sooner than 14 days, or you want a copy of your data first, say so in your email to privacy@lytt.me and we'll handle it by hand.

Questions

Email privacy@lytt.me. Our full Privacy Policy explains what we collect and why.